Legal
Privacy Policy
Last updated: July 2026
Who we are
JL & Oak Garden Services is a sole-trader landscaping and garden maintenance business based in Radstock, Somerset, UK. Our website address is https://jloak.com.
For any privacy-related queries, contact us at [email protected].
What data we collect and why
Enquiry and quote forms
When you submit an enquiry or request a quote, we collect your name, email address, phone number (optional), property address (optional), and the details of your project. We use this information solely to respond to your enquiry and, if you become a customer, to manage your project. We do not sell or share this data with third parties.
Analytics
With your consent, we use Google Analytics 4 to understand how visitors use our website. This involves cookies and may transfer data to Google servers in the United States. You can withdraw consent at any time by clicking "Decline" in the cookie banner or clearing your browser cookies.
Cookies
We use a single first-party cookie to store your cookie-consent preference. If you accept analytics, Google Analytics sets its own cookies. No marketing or advertising cookies are used.
Legal basis for processing (UK GDPR)
- Enquiry data: Legitimate interest — to respond to your request.
- Analytics: Consent — only loaded after you click "Accept" in the cookie banner.
How long we keep your data
Enquiry data is retained for up to 2 years, or until you ask us to delete it. Analytics data is retained according to Google Analytics' default retention settings (14 months).
Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data, to restrict or object to processing, and to data portability. To exercise any of these rights, email [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Third-party services
- Jobber — our quoting and job-management platform. Submissions made through the embedded Jobber form are subject to Jobber's privacy policy.
- Google Analytics — subject to Google's privacy policy.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.